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Frequently Asked Questions about LiveChat, Inc’s GDPR compliance

The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to unify and strengthen data protection for all EU citizens. Taking care of your and your customers’ privacy is our number one priority.

GDPR gives you more control over how your data is used, while to us, it will be a simple legal environment where we can operate. That makes this change desirable for both parties!

The new regulation came into effect on the 25th May 2018 and we are glad to report that LiveChat has fulfilled all the required regulations to become fully GDPR compliant.

Below you will find a list of frequently asked questions regarding GDPR compliance. If you can’t find an answer that relates to your question, please let us know by writing to – we will reply as soon as possible and update this document.

01. What has LiveChat done about the GDPR?

We take our responsibilities under the GDPR seriously. That’s why we have taken steps to identify which measures we need to implement to be compliant with the GDPR.

Here: is a quick summary of what we’ve done.

02. What organization provides Services and stores my data? Is Emailextractonline, a data controller or a data processor?

The basis for your personal data processing by LiveChat, Inc. is an Agreement between you and us which is concluded when you sign up for the Service (create an account). The Agreement is constituted by “Terms and Conditions” and “Privacy Policy”:

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